Shipping policy

Where we ship

CTRL+ currently ships to addresses within the United States. International shipping is not offered at this time.

Order processing

Orders are generally processed within 1–3 business days. Processing time is separate from delivery time and may be longer during holidays, product launches, high-volume periods, or when additional order verification is needed.

Because products are fulfilled by third-party suppliers, an order containing multiple items may be processed and shipped in separate packages.

Estimated delivery

Estimated U.S. delivery is generally 7–20 business days after processing. Delivery estimates are not guarantees. Carrier delays, weather, address issues, holidays, and other circumstances outside our control may affect arrival.

Shipping costs

Available shipping charges and any free-shipping offers are displayed at checkout before payment.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking may take several business days to begin showing movement after a label is created.

If an order ships in separate packages, you may receive more than one tracking number and the packages may arrive on different days.

Address accuracy

Please review the shipping address before placing your order. Contact hello@shopctrlplus.com immediately if a correction is needed. We cannot guarantee an address can be changed after supplier processing begins. Customers may be responsible for costs caused by an incorrect or incomplete address.

Delayed, lost, damaged, or marked-delivered packages

If tracking has not updated for an extended period, a package appears lost, or an item arrives damaged, contact hello@shopctrlplus.com with your order number and relevant details.

If tracking shows delivered but the package cannot be found, check around the delivery location, ask household members or neighbors, and contact the carrier. If it is still missing, contact CTRL+ so we can review the available tracking information and next steps. A delivered scan does not automatically guarantee a replacement or refund.

Questions

For shipping questions, email hello@shopctrlplus.com.