FAQS

Ordering

How do I know my order was received?

After checkout, Shopify sends an order-confirmation email to the address used for the purchase. If you do not see it, check your spam or promotions folder and confirm that the email address was entered correctly.

Can I change or cancel my order?

Email hello@shopctrlplus.com as soon as possible with your order number. We can change or cancel an order only before supplier processing begins. Once processing has started, changes or cancellation may no longer be possible.

Where can I find my order number?

Your order number appears in your order-confirmation email, shipping emails, and customer account if you created one.

Shipping

When will my order ship?

Orders are generally processed within 1–3 business days. Processing can take longer during holidays, launches, high-volume periods, or when additional verification is needed. See our Shipping Policy for full details.

How do I track my order?

When tracking is available, it is emailed to the address used at checkout. Tracking may take several business days to show movement after a label is created.

Why did my items arrive separately?

Products may be fulfilled by different third-party suppliers. Items from the same order can ship in separate packages, receive different tracking numbers, and arrive on different days.

What happens if tracking says delivered but I cannot find the package?

Check around the delivery location, ask household members or neighbors, and contact the carrier. If the package is still missing, email hello@shopctrlplus.com with your order number so we can review the available tracking information and next steps.

Products

How do I choose the correct product or device compatibility?

Review the product description, specifications, dimensions, and variant details before ordering. If compatibility is unclear, contact us before purchasing and include the product name and your device model. Do not assume compatibility that is not stated on the listing.

Are devices, controllers, chairs, desks, or accessories shown in lifestyle photos included?

Only the items specifically listed in the product description and selected variant are included. Devices, furniture, cables, controllers, and display accessories shown for context are not included unless the listing expressly says otherwise.

Why might colors look slightly different in person?

Screen settings, lighting, photography, and production variations can affect how colors appear. Product images are intended to represent the item as accurately as possible.

Returns and Problems

What should I do if my item arrives damaged, defective, incomplete, or incorrect?

Email hello@shopctrlplus.com promptly with your order number, a description of the issue, and clear photos when possible. We will review the request and provide next steps.

How do I request a return?

Return requests must be submitted within 30 days of delivery. Contact us before sending anything back; unauthorized returns may not be accepted. Eligibility and instructions are explained in our Return & Refund Policy.

When will an approved refund appear?

Approved refunds are issued to the original payment method. Please allow 5–10 business days after processing for the refund to appear, depending on your bank or card issuer.

Contact

How can I contact CTRL+?

Use our Contact Us page or email hello@shopctrlplus.com. Include your order number when asking about an existing order.